Frequently Asked Questions
1. How do I order a product using my own artwork?
|Don't hesitate to Contact Us with additional questions.|
|1. How do I order a product using my own artwork?
Please fill out the order form on any product page. You must submit your artwork using one of our templates & convert all text to outlines. Once we approve the setup, we will invoice you via PayPal. If any work needs to be done to correct the print parameters, this will constitute a small $10 fee. It usually takes 1-2 days for products to print and ship. We will email you a SHIP eLERT® so you may track your order online.
|2. How do I order a custom designed product?
Please fill out the order form on any product page. Feel free to attach images for examples and please be descriptive as possible. We will contact you and go over any details before we begin creating your artwork. You will receive a PDF proof to verify before we go to print. It usually takes 1-2 days for products to print and ship. We will email you a SHIP eLERT® so you may track it online.
|3. Can I order 100 to 250 Business Cards?
Yes. We have added SHORT RUN business cards.
|4. Can I order a larger run on a product?
Please contact us if you desire a larger run than what is listed on our Product Pages.
|5. What is the pricing for each product?
Each product page has the prices listed. There are no hidden fees for shipping as UPS Ground Shipping is included in the price for orders shipped within the Continental US, except for vinyl banners. Contact us with your zip code for a shipping estimate.
|6. Do you provide next day delivery?
Yes. Please contact us and tell us your zip code. "Next Day Turn-Around" cut-off time is 9 a.m. so your artwork must be approved prior to this time.
|7. Will Right On Graphics ship to a P.O. Box?
No. Our shipping service, UPS, will not ship to P.O. Box addresses and therefore, we cannot ship to a P.O. Box.
|8. What type of files can I send to Right On! Graphics?
You may send .pdf, .jpg, .jpeg, .psd, .tif, .tiff, .eps, and .ai - We recommend saving as a .PDF
We prefer that you send .PDF and .EPS files with outlined fonts.
These files are easier to handle and will likely speed up your turnaround.
Remember to add crop marks and flatten your files before uploading.
|9. What color mode should my files be?
You should always start and finish your designs in CMYK color mode.
If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job.
Pantone colors can affect your order when the color conversion takes place between a Pantone color and CMYK. All of our printing is done in CMYK and if you use Pantone colors, your job will print with undesirable colors.
Here are some examples of what the Pantone color looks like in the Pantone color book and what the CMYK print will look like:
If you send in a job with Pantone colors, the CMYK conversion will change the Pantone color. Before sending your order, make sure all Pantone colors have been converted to CMYK.
|10. What resolution should my file be?
We only accept 300 dpi files and higher.
Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turnaround.
|11. How should I set up my bleed and crop marks?
Bleed must extend further than the cut line.
Using our Right On! Graphics Templates can help visualize this.
Please keep all text and anything you do not want cut at least .125" away from the cut line.
When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.
|12. Does Right On! Graphics accept borders on jobs?
Yes, but if the border is too close to the cutline, it may be cut off-center slightly.
We cut through many sheets at a time, so watch your borders to avoid an unwanted mistake.
|13. How should I set up my file for proper rotation?
Right On! Graphics requires Print Ready files with proper rotation. Files submitted are printed HEAD to HEAD as-is based off your files.
Make sure to set up your files so that when we print them HEAD to HEAD the final product will read the way you would like. Also, front and back files need to be set up either both sides vertically or both sides horizontally.
If you would like your back file to be upside down, please send your artwork as shown below.
For files not properly set up, Right On! Graphics will use best judgment and will not be responsible for improper rotation.
|14. How can I avoid transparency issues?
Any transparency issue can be resolved before saving your file.
To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.
All of these effects will cause transparency problems.
|15. Can I submit a front and back in the same file?
No. We are specifically set up to process one side at a time, and this requires that each side of a job must be on a separate file.
Not separating files will cause delays and you might have to send the files again. Remember to separate the pages of your .pdf files as well.
|16. What is rich black & how can I get it?
Rich black is an ink mixture of solid black, 100% K, with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone as 100% K, the resulting black may not be as dark as you might like.
We recommend using C 60 M 40 Y 40 K 100 to achieve a deep, dark, rich black.
100% K on screen
100% K after print
|17. How do I use Right On! Graphics' templates?
Our templates are a great tool to create artwork that can be printed faster, easier, and more accurately. If you are using Illustrator, you can use our specialized EPS templates. If you are using something other than Illustrator, download the JPG version.
Here is what each of the lines mean inside the template:
Here is what an 8.5x11 brochure template looks like:
These templates will help you identify where the cut line, bleed line, and safety line are located, along with other information, so you can set up your art correctly.
Some of our templates are labeled as OUT and IN. This means that there is some folding involved with the template. OUT means the FRONT of the job and IN means the BACK.
Here is an example of the fold-over business card template:
As you can see, OUT is the FRONT of the job and, after folding, will be facing outward. You can also see the rotation of the job. The front must be positioned upside down so it can fold correctly.
Remember, do not move or change any part of the templates when using them.
|18. What is Right On! Graphics' standard round corner radius?
Right On! Graphics' standard round corner radius is 0.25" (1/4").
|Right On! Graphics accepts Checks and these other convienant payment options: